Renegotiate overdue charges

Renegotiate a customer’s overdue bank slips: new due date, late fee and interest, discount, down payment and installments, with the old charges canceled on the gateway.

Renegotiation issues a new charge with the amount of the selected overdue ones, plus late fee and interest, minus the discount. The old charges get the Renegotiated status, pointing to the new one, and are canceled on the gateway.

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When to use

When the customer wants to pay an overdue charge on a new date, in full or as a down payment plus installments.

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Before you start

• The charge must be Overdue and not yet renegotiated. Only then does the Renegotiate action appear.
• For late fee, interest and limits to come calculated, configure them in the sale’s payment type.

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Renegotiate

1. Select the charge

   In Financial → Charges, open Actions → Renegotiate on the row. To renegotiate several from the same customer at once, check the rows and use Renegotiate in the bulk actions menu.

2. Check the summary

   The top of the window shows the overdue amount, the late fee, the interest and the installment and minimum down payment limits of the payment type.

3. Fill in the fields

   See the table below.

4. Issue the new charge

   Click Issue new charge. A notification lists the new amounts and due dates.

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Fields

Field	What to enter
New due date	Future date. The default is 3 days from now.
Payment method	Bank Slip, PIX, Credit Card, Bank Slip + PIX or Undefined.
Late fee and interest	Already calculated by the payment type. Edit or zero out to waive.
Discount	Amount to deduct.
Number of installments	1 means in full. The maximum comes from the payment type.
Down payment (optional)	Due on the new due date; the installments come afterwards, at the payment type’s interval.
Description (optional)	Text of the new charge.

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Rules

• The new due date cannot be in the past.
• The number of installments cannot exceed the payment type’s maximum.
• The down payment must be less than the total and respect the minimum down payment.
• Each new charge must be at least R$ 5.00.

If the gateway cannot cancel an old charge, Notfy shows a persistent notice. Cancel it manually on the gateway to prevent the customer from paying twice.

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Frequently asked questions

Can a renegotiation be undone?

There is no undo action. Cancel the new charge in Cancel Charge and issue another one, if needed.

Why doesn't the Renegotiate button appear?

The charge must be overdue and must not have been renegotiated before.

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Related pages

Track charges

Status and actions for each charge.

Payment types

Configure late fee, interest and limits.