Departments

Register departments in Notfy to organize sectors and service queues and define which collaborators access each one.

Departments organize the company’s sectors and service queues. Each collaborator accesses the departments they are included in, in addition to the General department.

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When to use

Create departments when the team is divided by sector (for example, Sales and Support) and each group should see only its own queue.

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Create a department

1. Open the list

   In the side menu, open Settings and click Departments.

2. Create the record

   Click the button to create a new department.

3. Enter the name

   In the Department Details section, fill in the Name field.

4. Save

   Save to finish.

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Fields

Field	Description	Required
Name	Name of the sector or department	Yes

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Department list

Column	What it shows
Name	Name of the department
General	Indicates the general department, which applies to all users
Collaborators	Number of linked collaborators

The General department is automatic for all users and cannot be deleted.

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Link collaborators

Inclusion is done in the user’s record: in Settings, Users, open the collaborator, go to the Team tab and fill in the Departments field.

Teams and permissions

User registration and roles.

Service chat

How queues appear in the chat.