> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Report a bug

> Send the Notfy team a problem report straight from the panel, choosing the module and describing what happened, with company data attached.

Found something that does not work? Send a report without leaving the panel. The team receives your notice already with your company and user data.

## When to use

* A button does not respond, a screen shows an error or a piece of data appears wrong.
* An integration stops working without explanation.

For usage questions, check the [FAQ](https://docs.notfy.ai/en/faq.md) first.

## How to report

**1. Open the user menu**

Click your name or photo, in the corner of the panel.

**2. Choose Report Bug**

Select **Report Bug**. The **Report a Bug** window opens.

**3. Fill in the fields**

See the table below.

**4. Send**

Click **Send Report**. **Report Sent** appears.

| Field | What to enter |
| :- | :- |
| **Module** | The area with the problem: Chat / Service, Bulk Messaging, Appointments, CRM / Leads, Customers, Social Posts, Integrations, Reports, Financial / Subscription, Settings or Other. |
| **Title** | Short summary, from 5 to 255 characters. Example: "Logout button doesn't work". |
| **Description** | What happened, from 10 to 2000 characters. |
| **Attach Images (optional)** | Up to 5 images of 5 MB each. |

The window states that your team, user, CNPJ and CPF are automatically attached to the report.

## How to write a good report

* Say which screen you were on and what you clicked.
* Explain what you expected and what happened.
* Say whether it always happens or only sometimes, and on which channel (WhatsApp, Instagram, email).
* If there is an error message, copy its text into the description.

> [!NOTE]
>
> Describe the problem in writing, in as much detail as possible. Since images may not accompany the ticket to the team, do not rely on them alone to explain the error.

## Frequently asked questions

> [accordion] Will I get a reply?
>
> The report is sent to the Notfy team, and the follow-up goes through the support channel agreed with your company. For urgent matters, contact support.

> [accordion] I can't find Report Bug in the menu.
>
> It is in your user menu, together with **Roadmap** and **Documentation**.

> [accordion] I want to suggest an improvement, not report an error.
>
> Use the [Roadmap](https://docs.notfy.ai/en/suporte/roadmap.md).

> [card] [Roadmap](https://docs.notfy.ai/en/suporte/roadmap.md)
>
> Suggest improvements.

> [card] [FAQ](https://docs.notfy.ai/en/faq.md)
>
> Quick answers.


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