> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Internal chat between colleagues

> Talk to company colleagues in direct conversations or groups, with attachments, audio and replies, inside the Chat's Internal tab.

The internal chat is a messenger inside Notfy for your team. Conversations are between colleagues and do not involve customers, queues or the AI.

## When to use

* Ask a colleague a quick question about a service case.
* Create a group for a topic or a team.
* Exchange files and audio internally without leaving the panel.

## Before you start

You need access to the [Chat](https://docs.notfy.ai/en/atendimento/chat.md). The **Internal** tab uses the same permission.

## How to open

Go to **Service**, **Chat** and open the **Internal** tab. A red number on the tab indicates conversations with unread messages.

## Start a conversation

**1. Open All**

In the side panel, choose **All** to see the company's colleagues. **My conversations** shows what you have already started.

**2. Choose who to talk to**

Click on a colleague to open the direct conversation. If a conversation with that person already exists, it is reopened.

**3. Create a group (optional)**

In **New conversation**, select more than one colleague and fill in **Group name**. Click **Start**.

**4. Write**

Type in "Type a message..." and send.

Use the search ("Search employee or group..." or "Search colleague...") to find people and conversations.

## Conversation features

| Feature | How to use |
| :- | :- |
| **Attach** | Send an image, video, audio or document. There is a **Preview** before sending. |
| **Record audio** | Record and send a voice message. The browser asks for permission to use the microphone. |
| **Emoji** | Insert emojis in messages. |
| **Reply** | In the message's **More options** menu, reply quoting the original message. |
| **Details** | Panel with information about the colleague. |

## Privacy

Direct conversations are private: only the participants see them. Colleagues from other companies never appear in the list, and messages arrive in real time for the participants.

## Limitations

* Conversations and messages are not deleted, and a group cannot be renamed or left after it is created.
* We show the last 50 messages of each conversation.
* There is no deletion of individual messages.

## Frequently asked questions

> [accordion] I don't see the Internal tab.
>
> It depends on the Chat permission. Ask the administrator to grant access.

> [accordion] Can the customer see what I write here?
>
> No. The internal chat is completely separate from customer conversations.

> [accordion] I received a message but the tab number didn't change.
>
> The counter updates when the message arrives while the screen is open. Reload the page if it persists.

> [card] [Multichannel chat](https://docs.notfy.ai/en/atendimento/chat.md)
>
> Conversations with customers.

> [card] [Teams and permissions](https://docs.notfy.ai/en/configuracoes/equipes-permissoes.md)
>
> Grant access to the Chat.


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