> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Notification center (bell)

> See your company's alerts in the panel bell, such as AI transfers, deadlines, ads and connections, filter by read status and mark them as read.

The panel bell keeps your company's important notices. They stay saved until you clear them, so nothing is lost if you did not have the screen open.

## When to use

* Check what happened while you were away.
* Follow deadlines, connection failures and funnel events.

## How to open

Click the bell icon at the top of the panel. The number on the bell indicates how many notifications are **unread**. The list refreshes on its own every 30 seconds.

The **Notification Center** window has the subtitle "Alerts and updates from your team in real time" and offers:

| Feature | How to use |
| :- | :- |
| **Search notifications** | Type part of the title or content. |
| **Unread**, **All**, **Read** | Tabs to filter the list. |
| **Mark as read** | Button on each notification. |
| **Mark all as read** | Marks all of them at once. |
| **Clear** | Removes the notifications from the list. |

With no notifications, the screen shows **No Notifications**.

> [!NOTE]
>
> Notifications apply to the company you are signed in to. If you work at more than one company, switch company to see each one's notifications.

## What appears in the bell

| Area | Examples |
| :- | :- |
| **Service with AI** | Conversation transferred from the AI to the team, with a link to the chat. See [Hand over to an agent](https://docs.notfy.ai/en/ia/atendimento-humano.md). |
| **AI** | Completion of the [knowledge base](https://docs.notfy.ai/en/ia/base-conhecimento.md) generation. |
| **Sales funnel** | Lead that became hot, with the score. Lead that signed the document and became a customer. |
| **Legal processes** | Case update, approaching deadline, critical deadline, overdue deadline, case files ready and lookup failures. See [Monitoring and alerts](https://docs.notfy.ai/en/juridico/monitoramento-alertas.md). |
| **Ads** | Campaign that failed to publish, spending alert, spending cap reached and account connection issue. See [Budget and results](https://docs.notfy.ai/en/anuncios/orcamento-resultados.md). |
| **Integrations** | Failure to renew a connection's automatic access, asking you to reconnect. |
| **Plan** | Plan change and notice of account suspended for exceeding capacity. |

Each company only receives notices for the modules it uses.

## Frequently asked questions

> [accordion] Do notifications disappear on their own?
>
> No. They stay in the list until you use **Clear**.

> [accordion] I don't receive notifications from a module.
>
> Some notices go only to whoever is responsible for the item or has the module's permission, for example, the person responsible for the case or whoever accesses the ads campaigns.

> [accordion] A notification appears in English.
>
> Some messages have not been translated yet. The content is the same. If this gets in the way, report it through [Report a Bug](https://docs.notfy.ai/en/suporte/reportar-falha.md).

> [card] [Hand over to an agent](https://docs.notfy.ai/en/ia/atendimento-humano.md)
>
> AI transfer notices.

> [card] [Legal processes](https://docs.notfy.ai/en/juridico.md)
>
> Deadline alerts.


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