> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Chat Report

> See in the Notfy Chat Report the conversations in the period, response time, same-day resolution, agent performance and the breakdown by channel.

The **Chat Report** summarizes the team's service in a period: how many conversations, how fast the team replies, what each agent sent and which channels the conversations came from.

## When to use

Use it in results meetings to assess response speed, compare agents and understand which channel generates the most conversations.

## Generate the report

**1. Open the Report Center**

**Reports** menu, **Report Center**.

**2. Select Chat Report**

In the **Report** field.

**3. Enter the period**

Fill in **Start date** and **End date**. Without dates, the report considers the entire history.

**4. Generate the file**

Click **Generate PDF**, **Export CSV** or **Send by email**. See [Reports](https://docs.notfy.ai/en/relatorios.md).

> [!NOTE]
>
> This report filters only by period. There is no filter by agent, channel or department: the breakdown by agent and by channel already comes inside the report.

## What the report shows

| Section | Content |
| :- | :- |
| **Active Conversations** | Total conversations in the period. |
| **Response Time** | Average time to the team's first response, in minutes or hours. |
| **Same-Day Resolution** | Among finished conversations, the percentage closed on the same day it started. |
| **Total Messages** | Messages exchanged in the period. |
| **Agent Performance** | For each agent, **Sent** and **Avg. Response Time** (average first response time). |
| **Service Channels** | Conversations and percentage by channel. |
| **Recent Conversations** | The 15 most recent conversations, with **Protocol**, **Customer**, **Channel**, **Status** and **Last Interaction**. |

## How to use the numbers

* **High response time:** review the schedule at peak hours or use message templates for frequent replies.
* **Agents with few sends:** check the queue distribution.
* **Dominant channel:** focus promotion on the channel that brings the most conversations.

> [!TIP]
>
> To see the volume by hour of day and the AI-to-human transfer rate, use the **Chat** view of the [Dashboard](https://docs.notfy.ai/en/painel-de-controle.md).

## See also

> [card] [Chat](https://docs.notfy.ai/en/atendimento/chat.md)
>
> The service screen that generates this data.

> [card] [Dashboard](https://docs.notfy.ai/en/painel-de-controle.md)
>
> Volume by hour and conversations by channel.

> [card] [Lead Report](https://docs.notfy.ai/en/relatorios/oportunidades.md)
>
> Cross-check with funnel conversion.


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