> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Case files and documents

> Download a case's public documents or full case files with a digital certificate, and follow the download progress.

Gather the case documents in Notfy: public filings, or the full case files (public and restricted) using the lawyer's digital certificate.

## When to use

* To keep the case filings stored with the customer.
* To consult restricted case files without logging in to the court's website.

## Before you start

* A registered case. See [Add a case](https://docs.notfy.ai/en/juridico/adicionar-processo.md).
* For **full case files**: a registered e-CPF or e-CNPJ digital certificate (.pfx or .p12).
* Query balance, when the chosen option has a cost. The window itself shows the cost of each option before you confirm.

## Register the digital certificate

The administrator chooses how the certificate is used, in the **Notfy Processos** integration, **Digital Certificate (Full Case Files)** section, **Certificate Mode** field:

| Mode | How it works |
| :- | :- |
| **Per user (each lawyer uses their own, default)** | Each lawyer registers their own certificate. |
| **General (one certificate for the whole account)** | A single certificate serves the whole team. Upload the **Certificate File (.pfx or .p12)** in the integration. |

In per-user mode, the certificate is under **Users**, in the person's record, **Legal Processes** tab, **Personal Digital Certificate (.pfx or .p12)** field. The tab shows **Certificate registered** when one already exists.

## Download the documents

**1. Open the action**

On the case, under **Actions**, click **Download Files**.

**2. Choose what to download**

Under **What to download?**, select:

* **Full Case Files (public and restricted)**: requires a registered digital certificate.
* **Public Documents Only**: downloads what is already available, without a certificate and at no cost.

**3. Update from the court (optional)**

For public documents, the **Fetch the latest version from the court** switch requests a new search. It has a cost and may take hours. When off, you download what already exists, instantly.

**4. Confirm**

Click **Confirm**. The screen shows **Request sent** or **Downloading the documents**.

**5. Wait for the notification**

Processing happens in the background. When it finishes, the notification **The case's full files are ready** arrives.

If no public document is available, the screen shows **No public document in the database** and nothing is charged. To fetch from the court, use **Update at Court**. New documents are added to the ones you have already downloaded. If you had already downloaded a version, the window shows the date and warns that downloading again generates a new charge.

## View the documents

Use **View Documents** to open the list of **Case Documents** already downloaded. While the download is in progress, the button shows **Downloading Documents...**.

## Frequently asked questions

> [accordion] Full case files do not appear as an option.
>
> The digital certificate is not registered. Register it according to the mode set in the integration.

> [accordion] The download is slow.
>
> Existing documents download in a few minutes. The search at the court can take from minutes to hours. You are notified when it finishes.

> [accordion] The download gives an error.
>
> The notification reports the problem. Check the certificate and the balance and try again.

> [card] [Add a case](https://docs.notfy.ai/en/juridico/adicionar-processo.md)
>
> Register the case.

> [card] [Users and permissions](https://docs.notfy.ai/en/configuracoes/equipes-permissoes.md)
>
> Register the lawyers.


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