> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# AI credits and usage

> Understand what consumes AI credits in Notfy, where to see the balance and usage history and what happens when credits run out.

AI features work with credits included in the company's plan. Each use is deducted from the balance, and you can track everything on the dashboard.

> [!NOTE]
>
> This page does not cover prices. For the number of credits in your plan or to purchase extra credits, contact sales support.

## When to use

* Find out why the balance is dropping fast.
* Discover which feature consumes the most.
* Understand why the AI stopped answering.

## What consumes credits

| Feature | Consumption |
| :- | :- |
| Automatic AI reply in the chat | 1 credit per reply. |
| Analyses done after replies, such as lead sentiment and objection detection | Consume credit per analysis. |
| Audio transcription | 2 credits per audio. |
| Automatic summary when moving the lead to "Negotiating" | 1 credit per summary. |
| Automatic lead scoring | 1 credit per analysis. |
| Replies from the [Notorius](https://docs.notfy.ai/en/ia/notorius.md) assistant | Consume credit per reply. |
| Caption generation, follow-up script and sequence suggestion with AI | Consume credit per generation. |
| Legal deadline alerts | The integration screen states 1 credit per alert. |

> [!WARNING]
>
> An AI reply to the customer usually spends more than one credit in total, because the sentiment and objection analyses run along with it. If you turn on **Automatic lead scoring**, each reply spends one more credit.

Instagram profile analysis and contract generation also use AI credits, in their own amounts. The numbers shown on each screen prevail.

## Where to track

> [tab] Balance in Company settings
>
> In **Company settings**, **Usage** tab, the **Artificial Intelligence Resources** section shows the credits used, the limit and how many remain. The section only appears when the company has AI credits in its plan.

> [tab] Dashboard
>
> On the dashboard, in the **Dashboard View** list, choose **AI & Intelligence** to see usage, the average lead score, emotion coverage, leads with objections and the most frequent objections.

> [tab] Credit log
>
> In **Reports**, **Credit Consumption** lists each use with date, action (for example, **Automatic AI Reply**, **Audio Transcription**, **Service Summary**), channel and credits used.

> [tab] Usage report
>
> The [AI usage](https://docs.notfy.ai/en/relatorios/ia-uso.md) report summarizes the volume of use in the period.

## When credits run out

* The AI stops answering and new conversations are put on hold for the team to handle, in the **Queue** tab of the Chat.
* AI analysis and generation features become unavailable.
* When you regularize the plan or receive more credits, the AI works normally again from the next messages.

> [!TIP]
>
> To save credits, turn off **Automatic lead scoring** if you do not use the score, turn on the AI only on the necessary channels and keep the [knowledge base](https://docs.notfy.ai/en/ia/base-conhecimento.md) lean and objective.

## Frequently asked questions

> [accordion] Why is consumption higher than the number of replies?
>
> Each reply to the customer adds up the automatic analyses that happen right after. See the table above.

> [accordion] Does a conversation lose messages when the limit is exceeded?
>
> No. Customer messages keep arriving in the Chat. Only the automatic reply is suspended.

> [accordion] Does the balance reset every month?
>
> The limit is monthly, according to the plan. On the billing screen in Company settings, **AI Credits / month** appears.

> [card] [AI usage (report)](https://docs.notfy.ai/en/relatorios/ia-uso.md)
>
> Volume of use in the period.

> [card] [Service agent](https://docs.notfy.ai/en/ia/agente-atendimento.md)
>
> Control where the AI acts.


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