> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Renegotiate overdue charges

> Renegotiate a customer's overdue bank slips: new due date, late fee and interest, discount, down payment and installments, with the old charges canceled on the gateway.

Renegotiation issues **a new charge** with the amount of the selected overdue ones, plus late fee and interest, minus the discount. The old charges get the **Renegotiated** status, pointing to the new one, and are canceled on the gateway.

## When to use

When the customer wants to pay an overdue charge on a new date, in full or as a down payment plus installments.

## Before you start

* The charge must be **Overdue** and not yet renegotiated. Only then does the **Renegotiate** action appear.
* For late fee, interest and limits to come calculated, configure them in the sale's [payment type](https://docs.notfy.ai/en/financeiro/tipos-de-pagamento.md).

## Renegotiate

**1. Select the charge**

In **Financial → Charges**, open **Actions → Renegotiate** on the row. To renegotiate several from the same customer at once, check the rows and use **Renegotiate** in the bulk actions menu.

**2. Check the summary**

The top of the window shows the overdue amount, the late fee, the interest and the installment and minimum down payment limits of the payment type.

**3. Fill in the fields**

See the table below.

**4. Issue the new charge**

Click **Issue new charge**. A notification lists the new amounts and due dates.

## Fields

| Field | What to enter |
| :- | :- |
| **New due date** | Future date. The default is 3 days from now. |
| **Payment method** | Bank Slip, PIX, Credit Card, Bank Slip + PIX or Undefined. |
| **Late fee and interest** | Already calculated by the payment type. Edit or zero out to waive. |
| **Discount** | Amount to deduct. |
| **Number of installments** | 1 means in full. The maximum comes from the payment type. |
| **Down payment (optional)** | Due on the new due date; the installments come afterwards, at the payment type's interval. |
| **Description (optional)** | Text of the new charge. |

## Rules

* The new due date cannot be in the past.
* The number of installments cannot exceed the payment type's maximum.
* The down payment must be less than the total and respect the minimum down payment.
* Each new charge must be at least R\$ 5.00.

> [!WARNING]
>
> If the gateway cannot cancel an old charge, Notfy shows a persistent notice. Cancel it manually on the gateway to prevent the customer from paying twice.

## Frequently asked questions

> [accordion] Can a renegotiation be undone?
>
> There is no undo action. Cancel the new charge in **Cancel Charge** and issue another one, if needed.

> [accordion] Why doesn't the Renegotiate button appear?
>
> The charge must be overdue and must not have been renegotiated before.

## Related pages

> [card] [Track charges](https://docs.notfy.ai/en/financeiro/acompanhar-cobrancas.md)
>
> Status and actions for each charge.

> [card] [Payment types](https://docs.notfy.ai/en/financeiro/tipos-de-pagamento.md)
>
> Configure late fee, interest and limits.


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