> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Track charges

> See the status of each charge, open the bank slip, update payments manually, filter by status and cancel open charges.

The **Charges** tab lists all issued charges, one row per bank slip, PIX or installment.

## When to use

To find out who has already paid, who is late and to act on each charge.

## List columns

| Column | Content |
| :- | :- |
| **Customer** | Who was charged. |
| **Amount** | Charge amount. |
| **Type** | Bank Slip, PIX, Credit Card, Bank Slip + PIX or Undefined. |
| **Status** | Current status (table below). |
| **Paid on** | Payment date. |
| **Renegotiated on** | Points to the new charge, when there was a renegotiation. |
| **Invoice** | Originating sale. |
| **Due Date** and **Integration** | Can be shown through the table's column selector. |

Use the **Status** and **Type** filters to locate charges.

## Status

| Status | Meaning |
| :- | :- |
| **Pending** | Issued, awaiting payment. |
| **Confirmed** | Payment confirmed. |
| **Received** | Amount received. |
| **Overdue** | Past the due date without payment. |
| **Refunded** | Amount returned to the customer. |
| **Renegotiated** | Replaced by a renegotiation. |
| **Canceled** | Canceled. It is not deleted. |

## Actions on each charge

Click **Actions** on the row.

| Action | What it does |
| :- | :- |
| **Edit** | Opens the charge. Amount, due date, customer and type are read-only. |
| **Update Status** | Queries the gateway and updates the status. |
| **View Bank Slip** | Opens the bank slip in a new tab, when there is one. |
| **Renegotiate** | Available on overdue charges. See [Renegotiate charges](https://docs.notfy.ai/en/financeiro/renegociacao.md). |
| **Cancel Charge** | Cancels on the gateway. Gets the **Canceled** status. |

> [!WARNING]
>
> Canceled or renegotiated charges do not change status again through gateway notices, unless the payment actually came in.

## When the status changes by itself

* **Asaas:** the status is updated automatically when the payment notice is configured. See [Connect a gateway](https://docs.notfy.ai/en/financeiro/conectar-gateway.md).
* **Ailos:** there is no automatic notice. Use **Update Status**.

On the sale screen, **Actions → Sync Status** updates all charges at once.

## Frequently asked questions

> [accordion] Can I delete a charge?
>
> No. You can cancel it. It stays in the list with the **Canceled** status, to keep the history.

> [accordion] I canceled the charge, but the customer paid. What happens?
>
> If the payment actually came in, the status comes to reflect the receipt. Use **Update Status** to check.

## Related pages

> [card] [Renegotiate charges](https://docs.notfy.ai/en/financeiro/renegociacao.md)
>
> New term for overdue charges.

> [card] [Financial reports](https://docs.notfy.ai/en/financeiro/relatorios-financeiros.md)
>
> Export billing, charges and expenses.


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