> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Flow Editor

> Build a deterministic service flow for WhatsApp or Instagram with a trigger, templates, texts, branches and handoff to the AI or the team.

The **Flow Editor** creates a rule-based automatic service. It is the deterministic alternative to AI service: the conversation follows the nodes and connections you design, without generating new answers.

## When to use

Use the Fixed Flow for simple menus, screening, collecting a single answer or controlled handoff to the AI or to the team.

## Before you start

* Have a **WhatsApp (Official Meta)** or **Instagram (Official Meta)** integration already saved.
* In the channel tab, choose **Fixed Flow (visual builder, no AI)** under **Service Mode**.
* To send a template, have an approved template available.

## Open the editor

**1. Open the integration**

In **Settings → Integrations**, edit the WhatsApp or Instagram integration that will receive the flow.

**2. Choose the mode**

In the channel tab, under **Behavior**, select **Fixed Flow (visual builder, no AI)**.

**3. Open the builder**

Click **Open Flow Editor**. The editor opens in a wide view with a node palette on the left and the canvas in the center.

## Available nodes

| Node | Function |
| :- | :- |
| **Trigger (new conversation)** | Starts the flow when a new message arrives. The flow must have exactly one. |
| **Send Template** | Sends an approved template, chosen in the node itself. |
| **Send Text** | Sends a text defined by you. The `\{nome\}` variable can be replaced by the customer's name. |
| **Wait for Reply** | Pauses the conversation until a new message arrives and lets you create branches by keyword and a **Default** branch. |
| **Forward to AI** | Ends the flow and returns the conversation to AI service. |
| **Forward to Human** | Ends the flow, pauses automation and places the conversation in the team queue. |

> [!NOTE]
>
> **Wait for Reply** compares the configured words with the received text. If no word matches and there is no **Default** branch, the conversation keeps waiting for another reply.

## Build and save

**1. Add the trigger**

Drag **Trigger (new conversation)** onto the canvas. Do not add another trigger: the editor prevents more than one.

**2. Add the actions**

Drag the send, wait or forward nodes. In the template and text nodes, fill in the requested content.

**3. Connect the nodes**

Link the output of one node to the input of the next using the dots on the edges. In **Wait for Reply**, connect each branch to the matching path.

**4. Name the flow**

Edit the name at the top of the editor to identify the service.

**5. Save the flow**

Click **Save Flow**. Notfy only saves the flow when there is exactly one **Trigger**.

## How the conversation behaves

* The flow runs the nodes in sequence until it finds **Wait for Reply**, a template that waits for continuation or a forward node.
* When the reply arrives, Notfy checks the branches of the wait node and continues along the matching path.
* **Forward to AI** resumes AI service; **Forward to Human** places the conversation as awaiting service.
* If the design ends without an explicit forward, the conversation is released to the human queue for safety.

> [!WARNING]
>
> When you choose **Fixed Flow**, the channel's AI does not answer while the flow is active. To return to AI service, edit the integration, select **Artificial Intelligence** and review **Enable AI on this number** or **Enable AI on Instagram**.

> [card] [Official WhatsApp](https://docs.notfy.ai/en/configuracoes/integracao-whatsapp-oficial.md)
>
> Configure the channel and the service mode.

> [card] [Instagram Direct](https://docs.notfy.ai/en/configuracoes/integracao-instagram.md)
>
> Use the flow in Instagram messages.


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