> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Departments

> Register departments in Notfy to organize sectors and service queues and define which collaborators access each one.

Departments organize the company's sectors and service queues. Each collaborator accesses the departments they are included in, in addition to the **General** department.

## When to use

Create departments when the team is divided by sector (for example, Sales and Support) and each group should see only its own queue.

## Create a department

**1. Open the list**

In the side menu, open **Settings** and click **Departments**.

**2. Create the record**

Click the button to create a new department.

**3. Enter the name**

In the **Department Details** section, fill in the **Name** field.

**4. Save**

Save to finish.

## Fields

| Field | Description | Required |
| :- | :- | :-: |
| **Name** | Name of the sector or department | Yes |

## Department list

| Column | What it shows |
| :- | :- |
| **Name** | Name of the department |
| **General** | Indicates the general department, which applies to all users |
| **Collaborators** | Number of linked collaborators |

> [!NOTE]
>
> The **General** department is automatic for all users and cannot be deleted.

## Link collaborators

Inclusion is done in the user's record: in **Settings**, **Users**, open the collaborator, go to the **Team** tab and fill in the **Departments** field.

> [card] [Teams and permissions](https://docs.notfy.ai/en/configuracoes/equipes-permissoes.md)
>
> User registration and roles.

> [card] [Service chat](https://docs.notfy.ai/en/atendimento/chat.md)
>
> How queues appear in the chat.


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